
The other day, I had a text conversation with a friend who was transitioning to a new job opportunity. While my friend was leaving on good terms, it saddened me to hear that the departure went unacknowledged—no farewell, no simple goodbye. This person, whom I hold in high regard, experienced a silent exit. It struck me deeply and reminded me of the power of moments in our professional lives.
As a principal, I believe in the significance of building intentional bookends in service to others. These bookends, moments that begin and conclude a journey, are crucial in creating a tapestry of experiences that resonate. I developed this habit from my days in a band, where I would help arrange setlists to craft an experience for the audience. We’d start strong, set the tone, and build to a powerful conclusion that lingered long after the final note. I carried the same approach into my lesson planning as an English teacher.
As leaders, we are called to foster a culture of belonging for the people we serve. One key to building that sense of belonging is being mindful of the moments. How we welcome our people is just as important as how we conclude things. In the midst of the day’s chaos—meetings, deadlines, hurried communications—it’s easy to lose sight of this. But nothing is more important than investing time in making sure moments are meaningful for those we serve.
Whether we’re creating an upbeat orientation for new team members or wishing someone well as they move on to a new opportunity, it’s essential to be intentional. These interactions should be personal and meaningful, honoring the role that person played in our organization. We want them to leave with a positive narrative about their experience. More importantly, as leaders, we want to be decent, kind, and supportive.
Several years ago, I was captivated by The Power of Moments by Chip Heath and Dan Heath. The book emphasizes the impact of meaningful experiences in organizations, making it a must-read for any leader. One quote that resonates with me is, “Our lives are measured in moments, and defining moments are the ones that endure in our memories.” As school leaders, we must invest in creating moments that will echo in the lives of those we serve, ensuring that our teachers and students walk away from our schools feeling connected and a true sense of belonging. How we welcome is just as important as how we bid farewell.
Here are four ways school leaders can build meaningful moments that serve as bookends for the teachers and students they serve:
- Morning Meetings: Start the day with intention by hosting Morning Meetings. This time can be used to set a positive tone, share goals, and build a sense of community. It’s a moment where everyone can feel seen and heard, setting the stage for a productive and connected day.
- #CelebrateMonday: Kick off the week with #CelebrateMonday. This initiative is about starting each week on a positive and inviting note for all stakeholders. Recognize achievements, share uplifting stories, and set the tone for the days ahead. It’s a simple yet powerful way to create an environment where everyone feels valued and motivated.
- Closing Meetings for Students: As the school day ends, hold a Closing Meeting for Students. This is an opportunity to reflect on the day’s successes, address any challenges, and leave students with an empowering message. It ensures that they leave on an uplifting note, carrying that positive energy into their homes and communities.
- Personalized Farewells: When someone leaves your school, whether a student, teacher, or staff member, make it a point to acknowledge their departure in a meaningful way. A personalized farewell, whether it’s a small gathering, a handwritten note, or a simple but sincere goodbye, honors their contributions and ensures they leave with a sense of closure and appreciation.
Moments are intentional moves that must align with the vision and mission but must also resonate with the hearts of the people we get to serve and support. As leaders, let’s commit to creating those defining moments that will endure in the memories of those we lead






